Return & Refund Policy
At SOLANOIVA, we want every customer to have a positive shopping experience.
If you are not completely satisfied with your purchase, our Return & Refund Policy provides clear guidance on available return and refund options.
Please carefully review the following terms before requesting a return.
Return Eligibility
We accept eligible return requests submitted within:
30 calendar days after the order has been delivered.
To be eligible for a return, the item must:
- Remain unused and in its original condition;
- Include original packaging and accessories;
- Include valid proof of purchase or order confirmation.
Please do not send any products back before receiving approval from our customer support team.
Customers are responsible for applicable return shipping costs for preference-based returns.
SOLANOIVA does not charge any restocking fees.
How to Request a Return
To request a return, please contact our customer support team:
Email:
Please include:
- Order number;
- Product information;
- Reason for return;
- Photos or supporting information if applicable.
After reviewing your request, our team will provide return instructions and the appropriate return address.
Please do not send products to our business registration address unless specifically instructed.
Return Address Information
Please note that the return address may differ from our registered business address.
Once your return request is approved, our customer support team will provide the correct return warehouse address and return instructions.
Please do not send returns without prior approval.
Refund Process
Once we receive your returned item, our team will inspect the product condition.
After the inspection is completed, we will send you an email confirming whether your refund request has been approved.
If approved, the refund will be issued to your original payment method.
Approved refunds are generally processed within:
5–10 business days after the returned item has been received and inspected.
Please note that the final time for funds to appear in your account may vary depending on:
- Your payment provider;
- Credit card company;
- Banking institution.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged;
- Defective;
- Incorrect;
- Materially different from the product description;
please contact our customer support team.
After reviewing the situation, SOLANOIVA will provide an appropriate solution, including:
- Replacement;
- Refund;
- Return assistance;
at no additional cost to the customer when the issue is caused by our error.
Delayed or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again;
- Contact your credit card provider or payment service provider;
- Confirm whether the refund is still being processed.
If you have completed these steps and the refund is still unavailable, please contact our support team:
Email:
Return Shipping Information
Before sending any product back, please contact:
Email:
Our team will provide return instructions and the appropriate return address.
For returns requested due to:
- Personal preference;
- Incorrect selection;
- Change of mind;
customers are responsible for return shipping costs.
For items damaged, defective, incorrect, or materially different due to our error, SOLANOIVA will provide an appropriate solution without additional cost.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact:
SOLANOIVA Customer Support
Email:
Company Information
Brand Name:
SOLANOIVA
Legal Company Name:
Tianjin Yunxuanbang Trading Co., Ltd.
Brand Ownership:
SOLANOIVA is a brand operated by Tianjin Yunxuanbang Trading Co., Ltd.
Business Address:
Room 7-103, Building 1, No.9 Juxing Road,
Xianshuigu Town, Jinnan District,
Tianjin, China