Terms of Purchase

These Purchase Terms apply to all products and services purchased through SOLANOIVA (the “Website”).

The Website is operated by SOLANOIVA, a brand operated by Tianjin Yunxuanbang Trading Co., Ltd. (referred to as “the Company,” “we,” “us,” or “our”).

Tianjin Yunxuanbang Trading Co., Ltd. is the seller of record for purchases made through SOLANOIVA.

By purchasing products or submitting an order through our Website, you confirm that you have read, understood, and agreed to these Purchase Terms, together with our:

  • Terms of Service;
  • Privacy Policy;
  • Return & Refund Policy;
  • Shipping Policy;
  • Other applicable policies available on our Website.

These Purchase Terms contain important information regarding payment obligations, order processing, product availability, shipping arrangements, dispute resolution, and other applicable requirements.

If you do not agree with these Terms, please do not place orders or use our services.

Company Information

Brand Name:
SOLANOIVA

Legal Company Name:
Tianjin Yunxuanbang Trading Co., Ltd.

Brand Ownership:
SOLANOIVA is a brand operated by Tianjin Yunxuanbang Trading Co., Ltd.

Unified Social Credit Code:
91120112MAEE4QT37T

Business Address:

Room 7-103, Building 1, No.9 Juxing Road,
Xianshuigu Town, Jinnan District,
Tianjin, China

Customer Support Email:

service@solanoiva.com

Customer Eligibility

By placing an order through SOLANOIVA, you confirm that:

  • You are at least 18 years old;
  • You have the legal ability to enter into a binding agreement;
  • You are authorized to purchase and receive products through our Website.

You agree to comply with all applicable laws and regulations in your country or region, including:

  • Product purchasing regulations;
  • Import requirements;
  • Customs rules;
  • Product usage requirements.

Where permitted by applicable laws, communications between you and SOLANOIVA, including emails, customer service interactions, or other communications, may be recorded or stored for purposes such as customer assistance, order verification, quality improvement, and dispute resolution.

Privacy Protection

Any personal information collected through our Website, email communication, customer service interactions, or other channels will be handled according to our:

Privacy Policy

Our Privacy Policy is available through the Privacy Policy page on our Website.

We may update our Privacy Policy periodically due to business changes, legal requirements, or regulatory updates.

By continuing to access our Website or purchase products after changes are posted, you acknowledge and accept the updated Privacy Policy.

Order Placement and Processing

We aim to process every order accurately and efficiently.

However, SOLANOIVA reserves the right to review, adjust, delay, or cancel orders when necessary.

Orders may be affected by situations including:

  • Products becoming unavailable;
  • Incorrect pricing or product information;
  • Suspicious or unauthorized transactions;
  • Technical issues;
  • Circumstances preventing normal order fulfillment.

If an order is canceled:

  • You will not be charged; or
  • Any payment already collected will be refunded according to the applicable circumstances.

Where legally permitted, we may update or correct:

  • Product prices;
  • Product descriptions;
  • Product specifications;
  • Promotional information;
  • Website content.

Product Information Accuracy

We make reasonable efforts to ensure that product information displayed on our Website is accurate and current.

However, due to technical limitations, system updates, or other factors, we cannot guarantee that all information, including:

  • Product descriptions;
  • Images;
  • Specifications;
  • Pricing information;

will always be completely accurate or free from errors.

If the product received significantly differs from the information displayed on our Website, you may contact us according to our:

Return & Refund Policy

Customers should review complete product details before completing a purchase.

Pricing Information

SOLANOIVA works to provide accurate pricing information.

However, occasional pricing errors may occur due to system updates, inventory changes, or technical issues.

If an incorrect price is discovered, we may:

  • Cancel the affected order;
  • Refuse order processing;
  • Contact you regarding available options.

We reserve the right to correct pricing mistakes where allowed by law.

Product Availability and Shipping

Product availability shown on our Website is provided as general guidance and may change without prior notice.

After payment confirmation, orders will be processed and shipped according to the timelines described in our Shipping Policy.

Delivery times may vary depending on:

  • Product availability;
  • Shipping method;
  • Destination location;
  • Carrier conditions;
  • Customs inspections;
  • Import procedures;
  • Events outside our reasonable control.

Although an item may appear available, it may become unavailable during processing.

If this happens, SOLANOIVA may:

  • Remove the unavailable item from your order;
  • Notify you by email;
  • Issue a refund;
  • Provide another appropriate solution.

Product Use Disclaimer

Products purchased through SOLANOIVA may differ from products sold in other regions.

Depending on the product and destination country, products may:

  • Not include manufacturer warranty coverage;
  • Have limited local support;
  • Not include instructions in your local language;
  • Follow different technical standards or labeling requirements;
  • Require additional accessories such as adapters or converters.

Before purchasing, customers are responsible for confirming:

  • The product meets their needs;
  • The product can legally enter their country;
  • The product is suitable for intended use.

Taxes and Additional Charges

Customers are responsible for any taxes, customs fees, or government charges imposed by their destination country or region, including:

  • Import duties;
  • Customs charges;
  • VAT;
  • Sales taxes;
  • Local government fees.

These charges may not be included in the product price or shipping cost and may be collected separately by customs authorities, shipping companies, or local agencies.

Payment Terms

All payments must be completed before order processing begins.

By submitting payment, you confirm that:

  • The payment information provided is accurate;
  • You are authorized to use the selected payment method;
  • The payment transaction is legitimate.

We reserve the right to verify payment information and may delay or cancel orders involving suspected unauthorized transactions or payment issues.

Order Cancellation

Customers may request order cancellation by contacting our customer support team as soon as possible after placing an order.

Cancellation requests are reviewed based on the current processing status of the order.

Once an order has entered fulfillment, production, or shipment processing, cancellation may no longer be possible.

For cancellation assistance, please contact:

service@solanoiva.com

Limitation of Liability

To the maximum extent permitted by applicable law, SOLANOIVA and Tianjin Yunxuanbang Trading Co., Ltd. shall not be responsible for indirect, incidental, special, or consequential damages arising from the use of our Website, products, or services.

Nothing in these Terms limits any rights or protections that cannot be excluded under applicable consumer protection laws.

Customer Support

If you have questions regarding these Purchase Terms, your order, payment, shipping, or any other concerns, please contact us:

SOLANOIVA Customer Support

Email:

service@solanoiva.com